FAQ

FAQs

CAN I CHANGE THE HARDWARE ON MY HOLSTER/ MAGAZINE POUCH?

Absolutely! We want your equipment to feel like it was made just for you. For this reason, we design these products to be modular in nature so that you can configure them in a way that works best for your intended use. Use the supplied Allen key to loosen the button head screws. Remove the hardware and reconfigure or replace with additional hardware options. This will allow you to setup your equipment in a variety of configurations by removing, adding, or repositioning components. Neoprene rubber washers sit between the component and the belt loop on individual components, or between items when connecting multiple components together. The optional IWB Loops have their own attachment hardware that is used for attaching them to the components, on the outbound side of the holster or equipment holder. Screws will naturally loosen with regular wear. We recommend a thread-locking agent for a more secure hold. Place a drop or two in the binding post after assembly.

DO YOU HAVE REPLACEMENTS FOR LOST HARDWARE?

If you lose or misplace a hardware component, we will replace the component at our discretion for the cost of shipping. We also offer connector packs and secondary hardware packs for your convenience. These can be ordered from our products page.

HOW LONG WILL IT TAKE TO COMPLETE MY ORDER?

In stock items ship within 24-48 hours. For custom orders please allow 7-10 days. Turnaround times may be greater than this depending upon requests. We will address such instances on a case by case basis and we will notify you by email.

WILL THE THERMOPLASTIC HOLSTER DAMAGE MY GUN/ EQUIPMENT?

Any holster or carrier, regardless of the material, will eventually cause wear on the finish of a gun, magazine, knife, or other equipment. As with anything that is used on a daily basis, there is an expected amount of wear and tear requisite with hard use.

With this in mind, thermoplastic holsters and carriers generally result in less overall wear and tear versus their leather or nylon counterparts – as wear is typically isolated to key retention areas such as the front of the trigger guard and the slide just forward of the ejection port on most pistols. Leather and nylon will retain dirt, moisture, and other particles that cause the material to become abrasive and are often times difficult to wash out without damaging the fit of the holster or carrier. Kydex, Boltaron, and other thermoplastic products need only be washed and left to dry thoroughly prior to use.

CAN I USE ANOTHER GUN IN THIS HOLSTER?

Our pistol holsters are all made for a specific model pistol, however, there are some instances where more than one pistol will fit in your holster. The best example of this is the Glock family of pistols. A full size Glock 17 holster will also fit the compact (Glock 19) and sub-compact (Glock 26) versions. For further clarification, please Email us at info@graysuntactical.com .

MY GUN HAS OEM SITES, LIGHTS OR LASERS. WILL IT STILL FIT?

It is your responsibility to inform us in the event that your pistol has additional features, modifications, or will be worn with OEM attachments, as this can drastically affect the fit of the holster.

CAN YOU EXPEDITE MY ORDER?

Expedited orders may be possible dependent on current production volume and availability. Contact us at info@graysuntactical.com if you have an expediting request and we will do what we can to meet your needs. Additional expediting fees may apply. Expedited shipping is available upon request for an additional fee.

DO YOU GIVE ANY DISCOUNTS?

Be on the lookout for special discounts!  Follow us on Facebook for special offers and promotions. We also offer active duty law enforcement and military/veteran discounts. If you are active L.E.O. or active military/veteran, please email info@graysuntactical.com with your department/ badge number or branch/ rank information to receive your code. Be advised that unless directly specified, our discount codes are valid for individual orders ONLY!  These discounts do not apply to large purchase orders. You will need to create an account and be logged in to apply a coupon code

 

DO YOU HAVE WHOLESALE/ DISTRIBUTOR PRICING AVAILABLE?

If you would like information on becoming a distributor of Gray Sun Tactical Innovations products, please email us at info@graysuntactical.com for a dealer application.