Policy

Policies

Placing, Modifying & Canceling Orders

Once your order has been placed and payment has been received, we will send you a confirmation email.  We strive to partner with you to ensure your complete satisfaction. You may modify your order at any time during the confirmation and production process. Keep in mind that altering your order may increase lead and shipping times.

Refunds, Warranties & Exchanges

A lot of time and effort goes into making a product that fits your needs and specifications exactly. In keeping with this, all sales are final. We offer a Limited 90 day warranty for all Gray Sun TacticalTM products. If you encounter an issue with or a malfunction of any of our products, send us an Email with a detailed description of the malfunction (along with photos of the damage), and we will contact you to arrange replacement. We do not offer exchanges at this time.

Liability

Due to the nature of our products and their intended use, there is an assumed and understood level of risk associated with the environment in which this gear is designed to operate. Therefore, Gray Sun Tactical Innovations LLC cannot be held liable for any loss or damage arising from the use of its products. By purchasing our products and using our site, you agree to indemnify, defend, and hold harmless Gray Sun Tactical Innovations LLC, its parent company, officers, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.